A diff between what the provisioning script installs and what is actually on the host. Six of the eleven are diagnostic tools somebody installed at three in the…
An onboarding drill for a third responder, which found nothing about knowledge and four things about permissions. Access is the failure mode that a knowledge-focused onboarding misses entirely,…
Eleven fields on every log line, of which four have never appeared in a query. A structured log invites adding fields because each one is cheap, and the…
A simulated incident, announced in advance, run against production with a deliberately broken dependency. Announcing it in advance removes the value of surprise and removes the risk of…
A third person on the rota, and the artefact that makes a weekly rotation work. Three sections and a five-minute write-up is the whole mechanism, and it is…
An endpoint from 2019 with no documentation, no named consumer and four hundred requests a day. Two weeks of logging turned an unanswerable question into one email, and…